Cancellation Policy
All cancellations should be intimated through email: beautifulalleppey@gmail.com. Cancellation through WhatsApp, Message, Facebook, and over the phone will not accept. And the refund policy will be effective from the date of receipt of this email. All refunds will be processed within two weeks of receipt of the E-mail.
- For cancellations made 15 days or more prior to the scheduled departure date, guests will receive a full refund, minus a ₹1,000 processing fee. (Note: In select cases, this ₹1,000 fee may be redeemed toward a future booking made within 6 months of the cancellation date).
- For cancellations made between 7 to 14 days prior to the scheduled departure date: Guests will receive a 50% refund of the total booking amount.
- For cancellations made less than 7 days prior to the scheduled departure date: No refund will be issued.
- Postponing the date is possible until 04 days prior to arrival. (based on availability and if weekends, holidays, or special days that days rates are applicable)
- No refund for the cancellation is done after the tour/service starts or is partially used.
- For payments made via Credit/Debit card or PayPal, . Please note that credit card and processing convenience charges are non-refundable.
Special Circumstance 1 (Strike): If there is a labor strike or owner strike preventing the processing of the booking on the scheduled date, guests have the option to reschedule for another available date. Alternatively, a full refund of the amount paid by the customer will be provided.
Special Circumstance 2 (Natural Calamities):
In the event of natural calamities, guests have the option to reschedule their bookings for any available date. However, this rescheduling is not applicable during the peak season (20 December to 5 January), and price differences may apply for bookings during these dates. Refunds will only be provided for cancellations due to natural calamities, with the refund amount up to 90% of the advance payment made. Any bank charges or service fees incurred will be additional. Cancellations must be communicated via email to beautifulalleppey@gmail.com at least 3 days prior to the check-in date. Refunds will be processed within 45 working days. Please note that cancellations made through WhatsApp, Facebook, messages, or any other medium will not be accepted.
Special Circumstance 3 (COVID-19 Positive):
In the event that you or any member of your travel group tests positive for COVID-19, bookings can be rescheduled or canceled. To facilitate this process, we require the COVID-19 positive test result certificate/document and a copy of a valid government-issued ID card [any]. Rescheduling is subject to availability, with peak season price differences applicable. The advance payment made can be deducted from the new booking amount. Refunds will be processed after deducting Payment Gateway & Internet Handling Charges if payment was made via a payment gateway. Rescheduling or refunds cannot be processed without proper proof/supporting documents; otherwise, they will be subject to the normal cancellation/rescheduling policy. Please notify us via email as soon as possible for rescheduling or cancellations. Refunds will be processed within 20 working days. Requests made 1 day prior to the trip date will not be eligible for refunds or rescheduling.
Special Circumstance 4 (Houseboat Unavailability Due to Manual/Technical Issues):
In the event that we are unable to provide the booked houseboat due to manual or technical issues, we will make arrangements for another houseboat of the same category or similar type on normal days, excluding peak holidays such as Navaratri, Diwali, Christmas, and New Year.
If we are unable to secure any houseboats during peak holiday periods due to unavailability, we will refund your maximum advance payment. Please note that we will not assume any liabilities beyond the advance payment in such circumstances.
Modify Your Reservation:
To modify your booking dates, please notify us at least 10 days before the check-in date. Please note that no modifications are possible within 0-6 days before check-in. For day cruise houseboat bookings, amendments to the number of guests are subject to the boat’s capacity. You can increase the number of guests for a day cruise up to the maximum capacity of the boat for an additional charge. However, changing to a different houseboat may result in a price increase, depending on availability and dates.
Amendments are subject to rate and houseboat availability. If the desired houseboat or rate is unavailable, amendments cannot be made. In such cases, we recommend making a new booking and canceling the original one.
Please be aware that once a booking has been rescheduled, no further amendments or rescheduling will be allowed, and the full advance amount will be considered as cancellation fees with no refund.
Please note that there will be no cancellation refunds or amendments allowed for bookings during Navaratri Days (Pooja Holidays), Diwali Days, and from December 20th to January 10th.
Important Booking Note
As we receive booking enquiries from multiple sources, a houseboat is confirmed only after the advance payment is received.
If another guest completes the booking and advance payment before yours, the requested houseboat will be allocated to that confirmed booking.
In such cases, we will make every effort to offer you another houseboat of the same category (Deluxe, Premium, or Luxury), subject to availability. Please note that the applicable rate of the alternative houseboat will apply.
If you are not satisfied with the alternative houseboat offered, your entire booking amount will be refunded in full, with no cancellation charges.For payments made via Credit/Debit card or PayPal, standard transaction fees apply. Please note that all card processing and convenience charges are non-refundable in the event of a cancellation.
Cancellation & Modification Policy
At Beautiful Alleppey, we understand that travel plans can sometimes change. Our cancellation and modification policy is designed to provide clear and transparent terms while allowing us to manage houseboat reservations fairly.
1. Cancellation Requests
All cancellation requests must be submitted in writing by email to:
Cancellation requests submitted through WhatsApp, SMS/text message, Facebook Messenger, social media, or telephone calls will not be considered valid cancellation requests.
- The applicable cancellation policy will be determined based on the date and time we receive the cancellation email.
- Once a valid cancellation request is received, refunds will be processed according to the applicable terms below.
- Standard refund processing time: Refunds are generally processed within 14 days of receiving the cancellation email and completing the necessary account verification.
2. Standard Cancellation Policy
The usual advance payment required to confirm a booking is approximately 25%–50% of the total booking value, depending on the houseboat and booking conditions.
If the booking is cancelled 15 days or more before the scheduled check-in date, the amount paid will be refunded after deducting a ₹1,000 cancellation/processing fee.
In selected cases, the ₹1,000 fee may be offered as a redeemable credit toward a future booking made within 6 months of the cancellation date.
For cancellations made 7 to 14 days before the scheduled check-in date, 50% of the total booking amount will be refunded.
For cancellations made less than 7 days before the scheduled check-in date, no refund will be provided.
No refund will be provided for cancellation after the houseboat cruise has commenced, early departure, partial use of the booked service, or failure to use any part of the included services.
3. Non-Refundable Payment & Transaction Charges
For payments made through credit/debit cards, PayPal, payment gateways, or other third-party payment services, any applicable payment gateway, card processing, Internet handling, convenience, or transaction charges are non-refundable. These charges may be deducted from any applicable refund.
4. Rescheduling / Changing the Booking Date
A booking may be considered for rescheduling, subject to houseboat availability and the applicable rate for the new date.
- For standard bookings, requests to change the check-in date should be submitted at least 10 days before the original check-in date.
- For certain bookings, we may accept date changes up to 4 days before arrival, subject to availability and the applicable terms.
- Date changes are not normally permitted within 0–3 days of check-in.
- If the new date falls on a weekend, public holiday, special occasion, or peak-season period, the applicable higher rate may apply and the guest must pay any resulting difference in price.
Once a booking has been rescheduled, no further date changes or rescheduling requests will be permitted. If the rescheduled booking is subsequently cancelled, the advance payment may be treated as a cancellation charge and may not be refundable.
5. Peak Season & Special Dates
Due to extremely high demand, special cancellation and modification conditions apply to bookings made for certain peak periods. No cancellation refunds or amendments will normally be permitted for bookings falling during:
- Navaratri / Pooja holidays
- Diwali holidays
- 20 December to 10 January
- Other specially designated peak or holiday dates notified at the time of booking
Any special cancellation or modification terms applicable to a particular booking will be communicated at the time of confirmation.
6. Special Circumstances
6.1 Strike / Operational Disruption
If a labour strike, owner/operator strike, or other operational disruption directly prevents us from providing the booked houseboat service on the scheduled date, the guest may choose either:
- Reschedule the booking to another available date, subject to availability; or
- Receive a full refund of the amount paid.
Our liability in such circumstances will be limited to the amount actually paid to us for the affected booking.
6.2 Natural Calamities / Force Majeure
In the event that a natural calamity or other major force-majeure event makes it impossible or unsafe to operate the booked service, guests may request to reschedule their booking to another available date, subject to availability and applicable rates. Rescheduling during peak periods may require payment of any applicable rate difference.
Where a refund is approved for a cancellation caused by a qualifying natural calamity, the refund may be up to 90% of the advance amount paid. Applicable bank charges, payment gateway charges, transaction fees, or service charges may be deducted separately.
Conditions:
- The cancellation request must be submitted by email to beautifulalleppey@gmail.com.
- The request should normally be received at least 3 days before the scheduled check-in date.
- Requests submitted through WhatsApp, SMS, Facebook Messenger, telephone, or other communication channels will not be considered valid cancellation requests.
- Approved refunds may take up to 45 working days to process, depending on the circumstances and payment method.
- Force-majeure decisions will be made based on the actual operating conditions and safety of guests and staff.
6.3 COVID-19 or Other Infectious Disease
If a guest or a member of the travelling group is diagnosed with COVID-19 and is unable to travel, the booking may be considered for rescheduling or cancellation, subject to the following conditions:
- The guest may be required to provide a valid positive test report/medical documentation and a copy of a valid government-issued ID.
- Rescheduling is subject to houseboat availability and the applicable rate for the new date. Any difference in price for peak-season or special dates will be payable by the guest.
- Where a refund is approved, applicable payment gateway, card processing, Internet handling, or other transaction charges will be deducted.
- Requests made within 1 day of the scheduled trip/check-in date will not normally qualify for cancellation or rescheduling.
- Approved refunds will generally be processed within 20 working days.
7. Houseboat Unavailability Due to Mechanical or Operational Issues
Although we make every effort to provide the exact houseboat confirmed at the time of booking, unforeseen mechanical, technical, maintenance, or operational issues may occasionally make a particular houseboat unavailable. In such circumstances, we reserve the right to provide another houseboat of the same category, or a similar houseboat of equivalent standard, subject to availability.
For normal operating days, we will make reasonable efforts to provide a suitable alternative. During high-demand periods and peak holidays (including Navaratri, Diwali, Christmas, and New Year), alternative availability may be limited.
If we are genuinely unable to provide a suitable alternative houseboat, the guest will be entitled to a refund of the amount paid for the affected booking. Our liability in such circumstances will be limited to the amount actually paid to us for the affected booking. We will not be responsible for additional travel, accommodation, transportation, or other incidental expenses.
8. Modifying Your Reservation
Requests to modify a confirmed reservation should be submitted by email as early as possible and preferably at least 10 days before the scheduled check-in date. All modifications are subject to houseboat availability, capacity limitations, applicable rates, seasonal/holiday pricing, and operational requirements.
Changing the Number of Guests: For day-cruise bookings, the number of guests may be increased up to the maximum permitted capacity of the booked houseboat, subject to availability and applicable additional charges. Any increase must be communicated in advance.
Changing the Houseboat: Changing to another houseboat may result in a higher price depending on the houseboat category, availability, and travel date. If the requested houseboat or original rate is no longer available, a new booking may be required and the original booking will remain subject to the applicable cancellation policy.
9. Important Booking Confirmation Note
We receive booking enquiries through multiple channels, and a houseboat is considered confirmed only after the required advance payment has been successfully received. A houseboat may remain available for other enquiries until the advance payment is received.
If another guest completes the booking and payment before your payment is received, the requested houseboat may be allocated to that confirmed booking. In such circumstances, we will make every reasonable effort to offer you another houseboat in the same category (Deluxe, Premium, or Luxury), subject to availability at the applicable rate. If you do not wish to accept the alternative houseboat offered, the amount paid for your booking will be refunded in full, without cancellation charges.
10. Important Notes
By making an advance payment, the guest acknowledges that they have read, understood, and accepted the applicable booking, cancellation, rescheduling, and refund terms. Cancellation and modification eligibility will always be determined according to the terms applicable to the booking and the date on which the written request is received.
beautifulalleppey@gmail.com