Guest Guidelines
Simple Guidelines to Serve You Better
A few kindly requests and important notes to make your houseboat cruise comfortable and safe.
Estimated cruise etiquette • Please read
- Houseboat facilities: Houseboats have limited facilities and resources — please do not compare them to hotels or resorts.
- Water usage: The houseboat's water tank capacity is limited. Please avoid wasting water and keep taps closed after use.
- Power & lights: Switch off fans and lights when not in use. If electricity, water supply, or A/C fails, inform the crew immediately.
- Sanitary waste: Do not dispose of sanitary napkins, plastics, or other insoluble items in the toilet.
- A/C policy: For Deluxe bookings, A/C is available in the bedroom only from 09:00 PM to 06:00 AM. For Premium and Luxury bookings, A/C is available full time.
- Voltage drops: In windy or rainy conditions, occasional voltage drops may occur at night — A/C cooling may be affected temporarily.
- Geyser: Geyser / water heater is not available on the houseboat.
- Food: Only a fixed menu of traditional Kerala cuisine is available on board.
- Swimming: Swimming in the lakes is strictly prohibited.
- Check-in / Check-out: Check-in is at 11:30 AM; the boat departs at 12:00 Noon. Check-out for overnight cruise is 09:00 AM. There is a lunch break of about 1 hour during the cruise.
- Boat substitution: We will provide the same houseboat as shown in photos in 99% of bookings. In rare cases of repair or maintenance, we will provide another houseboat of equal kind and quality.
- Bedroom arrangements: The bed, blanket, and bedroom arrangements may change based on daily arrangements and updates.
- Late arrivals: Management is not responsible for late arrivals. Boarding and check-out follow normal houseboat timings.
- Extensions: Travel extensions are possible subject to availability and extra payment.
- Night anchoring: The houseboat anchors between 5:00 PM and 5:30 PM for the night and resumes cruising the next morning. Cruising at evening or late-night hours is not permitted.
- Evening privacy: To respect local backwater privacy, guests are requested to finish dinner and retire to bedrooms by 10:00 PM (latest 10:30 PM).
- Kitchen access: Guests are not allowed to use the kitchen or cook onboard.
- Kitchen service hours: Kitchen/cook services are available until 10:00 PM. After that time, kitchen services are not available.
- Damages: Breakage or destruction of any houseboat property is the guest's responsibility and will be charged accordingly.
- Personal belongings: Please check and collect all personal belongings and baggage before leaving the houseboat.
- Insects & flies: Presence of flies and small insects is natural in the backwaters and cannot be fully eliminated, especially near lights at night.
- Crew cooperation: Kindly cooperate with the crew so they can serve you better.
- Route changes: The houseboat captain may change or divert the route based on traffic or weather conditions for safety.
Thank you for helping us keep the backwaters clean and comfortable.
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